Digital Sign / RUNSAM Knowledgebase

Run Sam

General

• How to change your password
• How to view a master list of all your hardware
• Getting to know the digital sign components

Routers

• How to monitor your digital signage network
• How to run SAM off of a USB

Storyboards

• How to create a storyboard
• How to change the name of the storyboard
• How to preview your content that is playing on the storyboard
• How to delete a storyboard

Storyboard types and their purpose

Image

• Full Screen Image (Portrait)
• Full Screen Image (Landscape)

Video

• Full Screen Video (Portrait)
• Full Screen Video (Landscape)
• Full Screen Multi-Video (Portrait)
• Full Screen Multi-Video (Landscape)

Iframe

• Full Screen iFrame (Landscape)

Scheduling

• How to configure the scheduling "Meta" Storyboard

Text

• Background Properties, Full Screen Text (Portrait)
• Background Properties, Full Screen Text (Landscape)

Custom

• Full Screen Custom (Portrait)
• Full Screen Custom (Landscape)

Trifectum

• 1024x768 - Page Properties, Video, Weather, Ticker
• 1024x768 - Page Properties, Image, Weather, Ticker
• 1280x720 - Page Properties, Video, Weather, Ticker
• 1280x720 - Page Properties, Image, Weather, Ticker
• 1360x768 - Page Properties, Video, Ticker, Weather (Portrait)
• 1360x768 - Page Properties, Video, Ticker, Weather (Landscape)
• 1360x768 - Page Properties, Image, Ticker, Weather
• 1920x1080 - Page Properties, Video, Weather, Ticker
• 1920x1080 - Page Properties, Image, Weather, Ticker

Common procedures

• How to add or modify a wireless router on your RUNSAM account
• Setting BIOS to boot from a USB on a Premier Box
• Setting a static IP
• Geographical Locations of a Router
• Wireless connectivity
• How to delete a router
• Changing the resolution of the digital screen

Troubleshooting

• WHEN ALL ELSE FAILS: Downloading the sign OS and reflashing the USB key
• How to change the wifi connection settings on your digital sign
• How to update the configuration of a live sign with a spare USB key
• How to toggle the sign's internal diagnostic storyboard
• Losing an Internet Connection
• Sign connected via HDMI cable is dark and needs to be reset
• How to load a storyboard onto a sign via USB (Network disconnected)
• Could not find Kernel Image:Linux Boot:
• STARTING FROM SCRATCH: Flashing the ENS OS to the device HDD